MGH HOUSE RULES

  1. Smoking is forbidden inside the accommodation. Please smoke outside only.
  2. Please promptly report any malfunctions or damage caused during your stay to the agency. We will assess the case and arrange accommodation as quickly as possible.
  3. Should you find a lack of cleanliness on arrival in your accommodation, please send an e-mail by 21:00 on the day of arrival. An intervention will be organised as soon as possible. If any damage is found on arrival in the accommodation, please send an e-mail by 11:00 a.m. on the day after arrival to service@mygardaholiday.com (with photo).
  4. Please respect the hours of silence (10:00 p.m. to 8:00 a.m. and 1:00 p.m. to 2:00 p.m.) in the residences and in all accommodations that have neighbouring residences.
  5. It is forbidden to reprogram/reset WiFi routers or TV channels. Otherwise the cost of the technician will be charged to the guest.
  6. Please ensure that waste is separated and respect collection days where door-to-door service is provided. In other cases, where there are collection stations, it is important to take all rubbish away before departure. Should you still find rubbish in your accommodation, we reserve the right to charge an additional EUR 80.00 for the inconvenience.
  7. Please always close the awnings, sunshades, windows and shutters before leaving the flat (including velux in the attic).
  8. In residences it is not acceptable to hang towels or laundry over balcony railings. We ask guests to use the clotheslines provided in the building.
  9. Please turn off the air conditioning before leaving the accommodation for several hours and before your departure. We also ask you not to leave the air conditioning on while windows and doors are open.
  10. Please be careful with the key and do not leave it inserted in the door from the inside when leaving. If a locksmith is needed, this will always be the guest's responsibility.
  11. Please only use the car park / parking space / garage indicated.
  12. Children under 3 years of age must always wear a nappy in bed and a nappy / swimming costume where there is a swimming pool.
  13. Use of the swimming pool (where present) is always at your own risk. Please respect the rules displayed in the pool area.
  14. Pets are not allowed unless a request has been made to the agency. Please note that the presence of each pet corresponds to EURO 7.00 per day. Under no circumstances are they allowed in the common areas and near the swimming pool; furthermore, they cannot be left alone in the flat.
  15. Please leave the kitchen clean, the refrigerator empty and all crockery / cutlery / pots and pans well washed; otherwise the agency reserves the right to apply an additional charge of EURO 50.00.
  16. Please return the deck chairs, parasol and all other inventory items to their places upon departure. For the detailed equipment of the accommodation concerned, we invite guests to consult our website www.mygardaholiday.com in the "accommodation" section.
  17. Please remember that check-out is by 10 a.m. Please put the keys back where you collected them on arrival.

MGH LEGAL RULES

No persons other than those named in the booking are allowed in the flat or pool area.

Since every accommodation facility is obliged to send traveller's data to public institutions, it is required to complete the online check-in prior to arrival with the personal data of all staying guests.

The data required are as follows: name, surname, date and place of birth; document number, place and date of issue of the document of the person named in the booking; tax code (Italian guests); full address and mobile phone number.

You can find the online check-in area on our website www.mygardaholiday.com/intranet/localizer; login details were sent to you by e-mail at the time of booking confirmation.

The presence of a pet brought by the client into an accommodation in which it is not explicitly permitted is a breach of contract; consequently, the landlord/agency must terminate the contract and pay an amount of EUR 200.00 for special cleaning. Any damage caused by the pet brought by the client must be compensated by the client.

Prior to the start of the stay in each accommodation, a security deposit is requested as a pre-authorisation on the customer's credit card. The agency shall release the security deposit by credit card as soon as the house has been checked at the end of the stay and no anomalies/damage or shortcomings have been found.

Should the amount for repairing the damage caused by the customer exceed the amount of the deposit paid, the agency will ask the customer for the difference for the balance of the amount. It will be the agency's responsibility to prove the amount of the intervention by invoice.

It is not possible to pay the deposit in cash. In exceptional cases, it is possible to pay the deposit by bank transfer. In this case, the customer will be asked to provide his or her iban for the refund of the deposit.

Please note that the pools are open from 01/06 to 15/09. Dates may vary depending on weather conditions and residence regulations, the agency is not responsible for any slippage in the opening dates of the pools

It is recommended that at least one insurance policy be taken out for the risk of cancellation of the trip. The tenant may self-certify that he/she has liability insurance in the event of damage caused by him/her, his/her children or pets belonging to him/her.

The use of the holiday home, grounds and sports facilities or swimming pools and/or saunas present is entirely the responsibility of the customer.

The liability of the Agency or the Lessor for temporary failure or non-functioning of water, electricity, air conditioning, lifts (if any) or sports facilities and/or swimming pools and saunas is excluded.

The agency assumes no liability for deficiencies in performance caused by cases of 'force majeure'. Neither the agency nor the lessor shall assume liability in the event of theft/break-ins. In the case of unforeseen events or causes not attributable to the agency, for which the accommodation could not be occupied by the guest in the booked period, the agency will provide the guest with another accommodation unit with the same or superior characteristics without any reimbursement to all parties. No liability will be attributable to the agency.

MGH REFUND RULES

If the accommodation is not ready by 16:00 on the day of the guest's arrival and the cleaning service does not finish it by 16:30, a refund is applied according to the following formula to reimburse the number of hours the guest could not use the booked accommodation: Refund amount = (Accommodation rate per night minus extras: 24)*number of hours the accommodation could not be used after 4:30 p.m.

The agency cannot under any circumstances be responsible for the proper functioning of the internet line of a property. All contracts are in the name of the property owner. In the event of a malfunction of the internet line, the agency shall inform the owner and/or the provider of the line. Refunds cannot be applied to the customer for malfunctions of the internet line due to inefficiency of the provider, force majeure, bad weather or other faults.

All accommodation is cleaned by professional cleaning services after each departure. In addition, background cleaning is carried out at the beginning of each season. The cleaners follow the high standard required by the agency for check-out cleaning. Despite this, it is possible that an item may be forgotten. If the guest is not satisfied with the level of cleanliness found on arrival, he/she has the opportunity to report the problem by 9 p.m. on the day of arrival at service@mygardaholiday.com, attaching a photo. The agency will send the cleaning service for the following day to rectify the problem. Refunds cannot be requested for this type of case.

Reimbursement cannot be claimed for all types of external factors, which are beyond the agency's control, such as: building sites, problems with neighbours, disturbances of the peace, problems with central installations, disturbances caused by insects, disturbances caused by bad weather.

All accommodation is owned by private owners, who rent the holiday home through the agency MY GARDA HOLIDAY SRL, which acts as an intermediary. The agency requires a standard inventory from the owner in order to guarantee guests an optimal level of comfort during their holiday. We cannot influence subjective factors such as: degree of personal satisfaction with the mattresses in the accommodation, evaluation of the aesthetics of the furniture, quality of soundproofing, etc. Should there be any problems with the inventory or damage, please report the problem by 11 a.m. on the day following the arrival date at service@mygardaholiday.com. We will replace/repair the reported item as soon as possible. It is not possible to request refunds for this type of case.